Shipping policy
Last updated: 13 September 2026
This Shipping Policy explains how GENSTAGE (ABN 72 489 956 540) delivers orders from genstage.com.au. Shipping options and prices shown at checkout are the ones that apply to your order.
1. Where we ship
We currently ship within Australia. If an international option appears at checkout, duties, taxes and longer transit times may apply and will be shown before you pay.
2. Australian shipping rates
These rates apply to Australian addresses. Checkout shows the options available for your postcode. This matches the site header: “Free express shipping on orders over $100”.
The A$100 threshold is the merchandise total after discounts, including GST, and before shipping. If you add or remove items so the order drops below A$100, free shipping no longer applies.
- Under A$100: Standard A$11, Express A$15.
- A$100 or more: Express is free. Standard is also free at this threshold.
If an international option appears at checkout, that rate is shown before you pay and is not covered by the free-express offer.
3. Processing time
We aim to dispatch in-stock orders within 1–3 business days (Monday to Friday, excluding Australian public holidays). Pre-orders or made-to-order pieces follow the date on the product page.
You will receive a confirmation email when the order is placed and a second email with tracking when it ships, where the carrier provides tracking.
4. Delivery timeframes
Once dispatched, typical Australian transit times are:
- Express: about 1–4 business days to metro areas, longer to regional and remote areas;
- Standard (if offered at checkout): about 3–8 business days, longer to regional and remote areas.
These are estimates, not guarantees. Carriers may be delayed by weather, peak periods or incorrect addresses. A signature may be required.
5. Address accuracy
You are responsible for a complete, correct shipping address. We are not responsible for parcels sent to an address you entered incorrectly. If a parcel is returned to us, we may charge you the cost of resending it.
Please include an apartment, unit or business name where needed. If your carrier cannot deliver to a PO Box with the service selected at checkout, we may contact you to update the address.
6. Lost, delayed or damaged parcels
If tracking has not moved for an unusually long time, or the garment arrives damaged, email genstageofficial@gmail.com with your order number and photos. We will raise a carrier investigation where appropriate and, if the item is lost or damaged in transit after we have dispatched it, we will replace it or refund it in line with our Refund Policy and the Australian Consumer Law.
7. Duties and GST
Australian orders are charged in AUD with GST included in the prices shown, unless checkout says otherwise.
8. Contact
GENSTAGE
ABN 72 489 956 540
Email: genstageofficial@gmail.com
Website: https://genstage.com.au